1. What products does Tableclothcove offer?
Tableclothcove offers tablecloths and placemats in a range of colours, patterns, sizes and styles for everyday dining and home use.
2. Where does Tableclothcove sell?
Tableclothcove serves customers across European countries where delivery is available.
3. How long does it take to process an order?
Orders are normally processed within 1–3 working days after payment has been successfully confirmed.
4. How long does delivery take?
After dispatch, delivery normally takes 5–9 working days.
We work with established delivery services, including DHL, FedEx and UPS Priority services, depending on the destination and available delivery option.
5. Can I track my order?
Yes. Tracking information is sent automatically to the email address provided during checkout.
Updates may be sent at key stages, including:
- When the order is dispatched;
- When the shipment reaches a logistics facility;
- When the shipment enters local delivery;
- When the order is approaching final delivery.
Customers should ensure that the email address entered at checkout is accurate and accessible.
6. What happens if my order takes longer than the standard delivery time?
If an order exceeds the standard 5–9 working day delivery period, Tableclothcove will investigate the shipment with the relevant carrier.
Following the outcome of the investigation and the circumstances of the order, Tableclothcove may arrange a replacement or a full refund.
7. What payment methods do you accept?
Tableclothcove accepts the following payment methods where available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallets
The payment options available to a customer may depend on the device, browser, location and other checkout conditions.
8. Do I need to create a separate payment account to place an order?
No separate payment account is required. Customers can complete payment using the payment options displayed during checkout.
9. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible using place@tableclothcove.com.
Where an order has not yet been dispatched, we will consider the cancellation request according to the order status and applicable law. Once an order has been dispatched, the applicable cancellation or withdrawal procedure will apply.
10. Do European customers have a 14-day Right of Withdrawal?
For applicable consumer distance contracts, customers in the European market generally have a 14-day Right of Withdrawal in accordance with applicable European consumer protection requirements.
The withdrawal period normally begins when the customer, or a person nominated by the customer other than the carrier, takes physical possession of the goods.
Certain statutory exceptions may apply to specific types of goods or circumstances.
11. How do I exercise my Right of Withdrawal?
Customers wishing to exercise their Right of Withdrawal should contact place@tableclothcove.com with their order details and clear notice of their decision to withdraw.
Returned goods should be handled appropriately and returned in accordance with the applicable withdrawal requirements. Any permitted direct return costs will be handled in accordance with the information provided at the time of purchase and applicable law.
12. What if I receive a damaged or faulty product?
If a product arrives damaged or has a fault, please contact place@tableclothcove.com after receiving the order.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs showing the relevant damage or fault.
For verified damaged or faulty items, Tableclothcove may arrange a refund or replacement without requiring the damaged item to be returned, where appropriate.
This process does not limit any mandatory statutory rights available to consumers.
13. What happens after I request a refund?
Approved refunds are normally returned through the original payment method.
Where a refund is required under applicable withdrawal or consumer protection rules, it will be processed in accordance with the applicable legal requirements and the circumstances of the order.
14. What information should I provide when contacting customer service?
Please provide your order number, the email address used at checkout, and a clear description of your enquiry. For damaged or faulty goods, photographs should also be provided where relevant.
15. How can I contact Tableclothcove?
For customer enquiries, please contact:
Company:
Address:
Telephone:
Email: place@tableclothcove.com
Customer enquiries are normally reviewed and responded to within 24 hours.
16. Where can I find more information about orders and returns?
For further information, please refer to the applicable Shipping Policy, Refund & Returns Policy, Privacy Policy and Terms & Conditions published on the Tableclothcove website.
Tableclothcove applies its published terms together with applicable UK and European consumer protection requirements.